REFUND POLICY
Thank you for shopping at Riderone!
If customer want return or refund it must take unboxing video that define our product is wrong or defected or etc.
We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Once we receive product and it pass the “Eligibility for Refunds and Exchanges” condition then we instant initiate refund and you will receive refund with in 24 to 48 hours.
Eligibility for Refunds and Exchanges
Your item must be unused and in the same condition that you received it.
The item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Only regular priced items may be refunded, sale items cannot be refunded.
If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges(if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Riderone.help@gmail.com and send your item to: Riderone Plot: 29-35 Nargis Dutt Road Bandra West Mumbai Maharashtra (400050) India.
Exempt Goods
The following are exempt from refunds:
Gift cards
Some health and personal care items
Partial refunds are granted(if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at Riderone.help@gmail.com.
Shipping
Please do not send the product back to the manufacturer. It must be sent to the following Address Riderone Plot: 29-35 Nargis Dutt Road Bandra West Mumbai Maharashtra (400050) India.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please see, we cannot guarantee that we will receive your returned item.
ABOUT Riderone
Riderone Is A New Age Online-only Store That Brings You The Best In Indian Baby Toys Store. Our Products Are Made In Love In India. We Ship Globally.
Email: Riderone.help@gmail.com
Business Name: Riderone
Address : Riderone Plot: 29-35 Nargis Dutt Road Bandra West Mumbai Maharashtra (400050) India.